{"id":591,"date":"2024-02-13T10:35:37","date_gmt":"2024-02-13T10:35:37","guid":{"rendered":"https:\/\/hotelit.southvision.de\/support\/"},"modified":"2025-05-23T07:20:24","modified_gmt":"2025-05-23T07:20:24","slug":"support","status":"publish","type":"page","link":"https:\/\/hotelit.digital\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t<section class=\"block-1-vollbreites-bild\" style=\" padding-top: rem; padding-bottom: rem;\">\n\t\t\t\t<div class=\"heroSliderWrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"innerWrap\" style=\"height:54rem; background-image: url('https:\/\/hotelit.digital\/wp-content\/uploads\/2024\/02\/matrix-2502957_1920-2.jpg');; background-position-x: 50%; background-position-y: 50%;\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t<\/div>\n\n\n\t<section class=\"block-2-freier-text\" style=\" padding-top: rem; padding-bottom: rem;\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t<div class=\"textWrap\">\n\t\t\t\t\t\t\t<h1>Support<\/h1>\n<p class=\"subline\">We are your first point of contact for selected systems<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t<\/div>\n\t<\/section>\n\n\n\t<section class=\"block-8-text-neben-hotel-it-logo\"  style=\" padding-top: 0rem; padding-bottom: rem;\">\n\t\t\t\t<div class=\"innerWrap\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"flexRow alignItemsCenter\">\n\t\t\t\t\t<div class=\"col-xs-3 col-md-2 iconCol\">\n\t\t\t\t\t\t<div class=\"iconWrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/hotelit.digital\/wp-content\/themes\/southvision\/assets\/images\/it-icon-6.svg\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-xs-9 col-md-10 col-lg-9 col-lg-offset-1\">\n\t\t\t\t\t\t<div class=\"textWrap\">\n\t\t\t\t\t\t\t<p>Our support refers to help and support in technical matters relating to software partners specifically managed by us (MEWS, Apaleo). Here we are your first point of contact for solving the problem or as an interface to the providers:<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\n\t<section class=\"block-9-freier-text-in-kasten\" style=\" padding-top: rem; padding-bottom: rem;\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"textWrap maTo3\">\n\t\t\t\t\t\t<h3>Problem handling<\/h3>\n<p>Our technical support is primarily responsible for diagnosing problems and providing solutions to technical difficulties. This can be done by telephone, e-mail or chat.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"textWrap maTo3\">\n\t\t\t\t\t\t<h3>Software-Support<\/h3>\n<p>Help with the installation, configuration and troubleshooting of software applications. This may also include upgrades and updates.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t<\/section>\n\n\n\t<section class=\"block-8-text-neben-hotel-it-logo\"  style=\" padding-top: rem; padding-bottom: rem;\">\n\t\t\t\t<div class=\"innerWrap\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"flexRow alignItemsCenter\">\n\t\t\t\t\t<div class=\"col-xs-3 col-md-2 iconCol\">\n\t\t\t\t\t\t<div class=\"iconWrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/hotelit.digital\/wp-content\/themes\/southvision\/assets\/images\/it-icon-6.svg\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-xs-9 col-md-10 col-lg-9 col-lg-offset-1\">\n\t\t\t\t\t\t<div class=\"textWrap\">\n\t\t\t\t\t\t\t<p>Effective technical support plays a crucial role in ensuring that technologies run smoothly and users are assisted with technical challenges. This helps to maintain productivity, minimise downtime and increase user satisfaction. This is exactly why we are the right partner for you, we will provide you with a customised quote after an initial needs assessment.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-591","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support &amp; assistance: Personal help for your system - Hotel IT<\/title>\n<meta name=\"description\" content=\"Hotel IT offers professional support and assistance. \u2705 We help with problems, installation and updates. \u2705 Get in touch with us!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hotelit.digital\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support &amp; assistance: Personal help for your system - 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